We see it as our main duty to ensure that satisfied customers remain loyal to WECON, which is why this chapter has been deliberately placed at the beginning of this company brochure. For us, this is no mere lip service, but the basis for our further development. By designing and building customised swap body systems for intermodal transport or rigid trucks with trailers in accordance with the individual needs of the hauliers, we increase both our expertise and our product portfolio. After all, partners will only remain loyal if they feel that they are in good hands, are taken seriously and receive optimal service.
There is much discussion about how to measure customer satisfaction. We focus on direct contact with our customers, because it is the fastest and most reliable way of establishing whether and to what extent buyers of WECON products are satisfied. As a family-run, medium-sized company, we are committed to ensuring that the needs of our clients are met. Accordingly, we listen carefully when determining their needs, offer in-depth advice when designing products that are sometimes unique, devise complex designs and present simple solutions. By doing so, we give our customers a competitive advantage.
Customers appreciate our quality, flexibility, versatility, advice and expert knowledge. Those who do not wish to be treated as just another number and do not want off-the-shelf products come to us. We support prospective customers from the initial idea to the finished vehicle. In everyday business, this calls for speed, flexibility, adaptability and expertise.
Our task is to realise our customers’ ideas wherever technology allows. Those who stray off well-trodden paths sometimes find themselves on a new course towards success. For us, progress is the product of a number of different customer requirements and innovative ideas with the aim of opening up new perspectives. WECON wants to help its customers to get ahead.
Together with you, our aim is: Driving forward.